How Can We Help You?
Order Queries
Refunds
Payments
Cancellation
Returns
Warranty
Replacements
Others
Order Queries
How do I track my order?
Order once placed will show under the orders tab in my account section. Against each of the order numbers you can track the status of the order.
How do I change the date of delivery?
The date of delivery will be decided based on the delivery location and the delivery partner. However, we urge you to kindly contact our Customer Care Number at +91 90484 44000 at the earliest and we may be able to help.
How can I change the shipping address?
The shipping address can be changed only till the time product has not been dispatched. Once dispatched, any address change may not be possible. In such cases, kindly contact our Customer Care Number at +91 90484 44000 at the earliest.
How do I get a copy of the invoice?
The invoice copy will be accompanied by the product and the same will be handed over on delivery.
The softcopy of the invoice can also be emailed to you if needed. Please contact our Customer Care Number at +91 90484 44000.
Payments
What are the payment options?
Currently, we are offering payment options via Credit card, Debit card, Net banking, Paytm and UPI. We are not offering Cash On Delivery (COD) as of now.
How do I check if the payment has been made?
On placing the order post payment, you would receive an email and SMS with your order number confirming your order, the amount and the payment details.
In case of any discrepancies, kindly contact our Customer Care Number at +91 90484 44000 at the earliest.
My money has been deducted but order not placed. What to do?
Please contact our Customer Care Number +91 90484 44000 along with the payment details.
Returns & Replacements
How can I initiate a return?
You can initiate a return request by calling our Customer Care number at +91 90484 44000 and we will guide you through the process.
What are the Return Policy Guidelines?
Within 10 days from the delivery of the product, free return or replacement is possible on products wherever exchange or return is applicable(refer to terms and conditions).
Post 10 days, no return is possible. However, we can initiate an exchange at additional fees, as applicable.
However, the product should not be damaged or dirty. The product will be subject to inspection and post-approval by our team (either online or on-site), and the exchange process can be initiated.
For non-rolled, non-compressed products, the item should be intact in the original packing.
For compressed and roll-packed products, packing will be sent by the seller, once the return has been approved.
How can I track status of a return request?
For tracking your status of your return orders, We request you to contact our Customer Care Number at +91 90484 44000.
How can I exchange the product?
The process can be initiated by calling our Customer Care Number at +91 90484 44000.
What are the exchange guidelines?
Within 10 days from the delivery of the product, free return or replacement is possible on products wherever exchange or return is applicable(refer to terms and conditions)
Post 10 days from the date of delivery, additional fees will be applicable, as needed.
The product should not be damaged or dirty and be approved by our team, either by online or on-site inspection.
For non-rolled, non-compressed products, the item should be packed in its original packing and the seller must be intimated once the product is packed, to initiate the pickup process.
For compressed and roll-packed products, packing will be sent by the seller, once the exchange has been approved. The item must be packed in provided packing and the seller should be intimated once the item has been packed to initiate the pickup process.
What is the Pickup Process for a Return Request?
Once the Return Request has been initiated and approved, for non-rolled, non-compressed products, the item should be packed in its original packing and the seller must be intimated once the product is packed to initiate the pickup process.
Once the Return Request has been initiated and approved, for compressed and roll-packed products, packing will be sent by the seller, once the exchange has been approved. The item must be packed in provided packing and the seller should be intimated once the item has been packed to initiate the pickup process.
The delivery partner will pick up the product from the same location as the delivery address.
Will there be Return and exchange fees?
No fee is applicable up to 10 days from the date of delivery, upon approval of exchange or return.
Post 10 days from the date of delivery, a return or exchange fee will be applicable depending on the type of product under consideration.
Refunds
How long does the returned product refund take?
Usually, the money is refunded within 7 days from the date the product is received by the seller.
In a few cases, the refund may take up to 15 days.
If the refund takes more than 15 days, we urge you to contact our Customer Care Number +91 90484 44000 along with the payment details.
Where will the refunded amount reflect?
It will be credited to the bank account provided by the customer.
Cancellation
How can I cancel my order?
You can cancel your order by contacting our Customer Care Number at +91 90484 44000.
Will I be charged any cancellation fee?
If the order is cancelled before dispatch, no extra cancellation fee will be applicable.
